These terms apply when you book a service through the Fixaty app, website or WhatsApp. Fixaty is operated by AYA Inspire Company (CR 7053344136, VAT 314560432100003), Saudi Arabia. By creating an account or making a booking you agree to them.
- The service. Fixaty connects you with independent, checked technicians for home maintenance. Fixaty takes your booking, assigns the technician, issues the invoice and handles payment, warranty and complaints.
- Prices. the prices shown in the app are before 15% VAT, which is added on the invoice. A minimum charge of 40 SAR (before VAT) applies per visit. Offers and first-booking discounts apply as shown when you book.
- Inspection and quotation. some services need an inspection first. The technician sends you a written quotation in the app for the work, and no extra work starts until you approve it. If you decline, you pay only the inspection fee shown when you booked.
- Spare parts. Fixaty prices cover the work only and Fixaty does not sell spare parts. If a part is needed, the technician tells you what to buy and you buy it directly from the shop or supplier of your choice, which gives you the shop's own receipt and warranty for the part. Fixaty's warranty covers the technician's work.
- Payment. you pay after the work is completed — in cash to the technician (recorded in the app) or by bank transfer to Fixaty's account shown in the app. Always pay against the Fixaty invoice; do not pay a technician for work arranged outside the app.
- Cancellation. you can cancel free of charge in the app until the technician is on the way. After that, please contact Fixaty support; if the technician has already travelled or arrived, the visit or inspection fee shown for the service may be charged.
- Warranty. every completed job carries the warranty shown on the service (37 days unless stated otherwise). If the same fault returns within that period, report it in the app (Help → Warranty claim) and we send a technician to fix it at no extra charge. The warranty does not cover misuse, new faults or damage caused by others.
- Refunds. if you paid for work that was not done, were charged twice, or were charged more than the approved quotation, we refund the difference. Report it within 7 days of payment in the app or on WhatsApp. Approved refunds are paid within 14 days to the original payment method (cash payments by bank transfer to your IBAN). If a fault is covered by the warranty, we first fix it; if we cannot fix it, we refund the amount paid for that work.
- Your part. give a correct address and access to the work area, make sure an adult is present during the visit, tell us about any hazards, and keep valuables safe. Report any concern about a technician's behaviour to Fixaty straight away.
- Responsibility. technicians are independent professionals responsible for their own work and conduct. Fixaty checks technicians before they join, and if a technician causes damage during a job we will help you with the claim. Fixaty's own liability is limited to the value of the job concerned, except where the law does not allow such a limit.
- Your account. you can delete your account at any time in the app (Account → Delete my account). Open bookings must first be finished or cancelled and any amount due must be paid.
- Law and contact. these terms are governed by the laws of the Kingdom of Saudi Arabia. Questions: WhatsApp +966 53 164 0155 or hello@fixaty.com.
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